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At Hermes Casino, we consider the protection of your privacy a fundamental commitment. On this page, you'll find clear information about the type of data we collect, how we use it, and the measures we take to ensure its security throughout your time on our site.
1. Data We Collect To provide you with quality services and ensure a secure gaming environment, we may record certain information such as your name, email address, phone number, and technical details related to your connection (IP address, device type). Your financial transaction history and communications with our customer service may also be retained.
2. Purpose of Processing The information we collect allows us to create and manage your player account, verify your identity, prevent fraud, comply with our legal and regulatory obligations, answer your questions, and optimise our services to make your experience even more enjoyable.
3. Information Security and Protection We implement various security methods to prevent any unauthorised use of your data. This includes encrypting sensitive transactions, strict control over internal access, continuous monitoring of our servers, and regular checks to maintain a high level of technical reliability.
4. Cookies and Similar Technologies Essential cookies are used to ensure the proper functioning of the site and to personalise your browsing experience. Other optional cookies, such as those for statistical analysis or targeted marketing, are only activated after your consent. You can change your preferences at any time from your player profile.
5. Data Retention Period Your personal information is retained only for the period strictly necessary for processing or to comply with legal requirements. Once this period expires, it is securely deleted or anonymised.
6. Your Rights Regarding Your Data In accordance with current regulations, you have several rights: to request access to your data, correct or complete information, restrict certain processing, request its deletion within authorised limits, receive a copy in a readable format, and contact the competent supervisory authority if necessary.
7. Sharing with External Providers Certain data may be shared with trusted partners who assist us with payment processing, site hosting, or technical maintenance. These partners adhere to strict confidentiality agreements and are not permitted to use your information for any other purpose.
8. Transfers Outside the European Economic Area If your data needs to be transferred to a country outside the European Economic Area, we ensure that all legally required safeguards are applied, including specific contractual agreements or equivalent security measures.
9. Updates to This Policy Our Privacy Policy may be updated to remain compliant with legal obligations or to reflect new internal practices. In the event of significant changes, we will notify you via the site or directly within your player account.
10. Contact Us For any questions or requests regarding the management of your personal information, please contact us via your member area, under the 'Privacy' section, or by speaking directly with our support team.