At Hermes Casino, we consider the protection of your privacy a fundamental commitment. On this page, you will find clear information on the nature of the data collected, its use, and the measures taken to ensure its security throughout your journey on our site.
1. Data We Collect To offer you quality services and ensure a secure gaming environment, we may record certain information such as your name, email address, phone number, as well as technical details related to your connection (IP address, device type). Your financial transaction history and communications with our customer service may also be retained.
2. Purpose of Processing The information collected allows us, in particular, to create and manage your player account, verify your identity, prevent fraud, fulfil our legal and regulatory obligations, answer your questions, and optimise our services to make your experience even more enjoyable.
3. Information Security and Protection We apply various security methods to prevent any unauthorised use of your data. This includes the encryption of sensitive transactions, strict control of internal access, continuous monitoring of our servers, and regular checks to maintain a high level of technical reliability.
4. Cookies and Similar Technologies To ensure the proper functioning of the site and personalise your browsing, essential cookies are used. Other optional cookies, for example for statistical analysis or targeted marketing, are only activated after your consent. You can change your choices at any time from your player profile.
5. Retention Period Your personal information is kept only for the period strictly necessary for processing or to meet legal requirements. Once this period has expired, it is securely deleted or anonymised.
6. Your Data Rights In accordance with current regulations, you have several rights: to request access to your data, to correct or complete information, to restrict certain processing, to demand its deletion within authorised limits, to receive a copy in a readable format, and to contact the competent supervisory authority if necessary.
7. Sharing with External Providers Certain data may be transmitted to trusted partners who assist us with payment processing, site hosting, or technical maintenance. These partners adhere to strict confidentiality commitments and cannot use your information for other purposes.
8. Transfer Outside the European Union If your data needs to be transferred to a country outside the European Economic Area, we ensure that all guarantees provided by law are applied, including specific contractual agreements or equivalent security measures.
9. Policy Updates Our privacy policy may evolve to remain compliant with legal obligations or to take into account new internal practices. In the event of significant changes, we will inform you via the site or directly within your player account.
10. Contact Us For any questions or requests regarding the management of your personal information, we invite you to contact us via your member area, under the "Privacy Policy" section, or to communicate directly with our support service.